Tus retiros están temporalmente suspendidos debido a que necesitamos confirmar tus datos antes de procesar cualquier otra transacción.
Hemos enviado un correo con toda la información necesaria para poder solucionar esta gestión lo antes posible.
Por favor, comprueba tu correo electronico o contacta con servicio al cliente para más información.
Chat en vivo
Historial de Transacciones
Información de Bonos
Información de Usuario
Controles de cuenta
Entendemos que los problemas de los juegos de azar pueden afectar la vida de las personas. Si tienes un amigo o un miembro de la familia que podría estar sufriendo problemas relacionados con el juego, le recomendamos encarecidamente que se ponga en contacto con Gambling Therapy.
Gambling Therapy es una organización benéfica especializada en ofrecer asesoramiento, información y apoyo.
- Website: www.gamblingtherapy.org/es
- Puedes acceder al Chat En Vivo de MoPlay: aquí
- Descárgate la App de Gambling Therapy para iOS y Android
Gambling Therapy- https://www.gamblingtherapy.org/es
Menores de edad
Es ilegal que cualquier persona menor de 18 años juegue. Estamos comprometidos a evitar que los niños y jóvenes menores de 18 años puedan abrir una cuenta.
Te pedimos que compruebes las leyes de tu propio país con respecto a la edad legal para apostar.
Verificamos a nuestros clientes para asegurarnos de que son mayores de edad. Cuando no hayamos podido confirmar la edad de un cliente, tendremos que realizar más comprobaciones y, en algunos casos, solicitar documentación.
Si no hemos podido verificar que un cliente es mayor de edad, tendremos que suspender la cuenta hasta que hayamos recibido una prueba satisfactoria.
MoPlay anima a los clientes, que puedan compartir sus dispositivos con los niños, a utilizar programas de filtrado para evitar el acceso de menores a nuestros servicios. Consulte la siguiente lista de opciones de filtrado que puede explorar:
Si deseas bloquear por completo el acceso a sitios de Internet de juegos de azar a computadoras individuales, te recomendamos que visites los siguientes sitios web que ofrecen este servicio:
Cierra tu cuenta ahora
Si necesitas descansar del juego o simplemente no quieres seguir jugando con MoPlay, podemos suspender el acceso a tu cuenta.
Es importante que retires tu fondos antes de suspender tu cuenta, de lo contrario deberás contactar con Servicio al cliente.
Si algún día quieres reabrir tu cuenta, también deberás contactar con ellos.
Si decides que quieres cerrar tu cuenta, ponte en contacto con atención al cliente a través de nuestro Chat en vivo.
Important things to note1. Place a bet of at least €10 on a football Acca with 3 or more selections and combined odds of 1.5 or higher to get a €5 free bet.
2. One free bet per customer, per week. Week running from Monday (00.00 UK time) to Sunday (23.59 UK time).
3. Qualifying markets are any football league, match, market, in play or pre match. Cashed out bets DO NOT qualify.
4. Free bet will expire 3 days from issue. Free bet credited within 24 hours of bet settlement.
5. You must opt in to receive this promotion by clicking ‘Accept’ when prompted by the pop up which appears after your qualifying bet has settled.
6. Minimum odds for each single selection of the bet must be 1.02 or higher.
7. Available to residents of Ireland, Egypt, New Zealand, Finland, Gibraltar and Bahrain.
8. Available once per customer per week only.
9. Limited availability.
10. Free bet cannot be used on the following bet types: forecast, tricast, system bets, PowerPlay, MyPlay, and virtual sports bets.
11. Free bet is non-refundable and stake may not be withdrawn.
12. Free bet stake will be excluded from any winnings.
13. Free bet cannot be partially redeemed.
14. Your own funds need to be used if you place an ‘each-way’ bet.
15. Free bet cannot be cashed out before selected events concludes.
16. Players who have been restricted from participating in promotions cannot take part.
17. Certain payment methods restricted.
18. By opting in you agree to the full promotion terms below.
Terms and conditions1. You must read these full terms and conditions as they contain important information about how this promotion can be claimed. Please familiarise yourself with the restrictions which apply.
2. These promotional terms and conditions apply to this sportsbook promotion and should be read alongside our free bet terms and our general terms and conditions which can be accessed here.
3. This promotion is promoted, operated and hosted by Addison Global Limited (trading as MoPlay) on the www.moplay.com website only.
4. This promotion is only available to customers who are resident in countries where MoPlay accepts business (but is not available to customers in the United Kingdom). It is only available in certain currencies which will be shown to you at the time of placing a bet.
5. This promotion is available for a limited time only and may be cancelled by us at any time in accordance with these promotional terms and conditions.
How does this promotion work?
6. Every week in which you place a qualifying bet, once that qualifying bet has settled, you will receive a €5 free bet which you will be able to use on any sporting event, subject to the restrictions on free bets set out below.
7. Your weekly free bet will be added to your account once the system has been updated and this will usually be within 24 hours of bet settlement. If you have not received your free bet after 24 hours, you can contact our Solutions Team.
8. This promotion is only valid for MoPlay customers and you are only able to claim one promotion per week per account and one per household (as set out in more detail in our general promotional restrictions below).
9. In order to qualify for this promotion and get a free bet, you must place a qualifying bet each week in which you want to participate. This means you must:
a) Be a MoPlay customer;
b) Place one bet of at least €10 on a football Acca with 3 or more selections and combined odds of 1.5 or higher (each selection must have odds of 1.02 or higher);
c) Settle your qualifying bet; and
d) Opt-in to this promotion each week by clicking ‘Accept’ when prompted by the pop up which appears after your qualifying bet has settled;
e) Do the above every week (between 00.00 UK time every Monday to 23.39 UK time Sunday) while the promotion is still available on site.
10. When you receive your free bet, you will be able to use it to place a bet on any sporting event (other than virtual sports) but you will not be able to use it on any other sections of the website, for example on casino games.
11. Your free bet cannot be used on the following bet types: forecast, tricast, system bets, PowerPlay MyPlay and virtual sports bets.
12. You will be able to use your free bet to place pre-match bets and in-play bets (ie. you will be able to use it to place a bet before a sporting event has commenced and whilst it is ongoing).
13. When you place any bet after receiving your free bet, you will be given the option to use your free bet. If you do not select to use your free bet, it will be retained on your account until it expires and any bets will be made using funds from your account.
14. Your free bet can only be redeemed in full. This means that if you place a bet which is less than €5 using our free bet, you will not receive any change and no additional free bets will be awarded to you to replace that free bet.
15. If you wish to place an ‘each way’ bet, you will need to contribute your own funds to complete the bet. An ‘each way’ bet is made up two separate bets: a ‘win’ bet which is a bet that your selection will win the event, and a ‘place’ bet which is a bet that your selection will finish either first or in one of the number of places (eg. 2nd, 3rd, 4th). Your free bet as part of this promotion can only be used as a ‘win’ part of an ‘each way’ bet. You will be entitled to place a bet on the ‘place’ part of an ‘each way’ bet but you will need to do so with funds from your account. If you do not have sufficient funds, you will not be able to place an ‘each way’ bet using your free bet.
16. Your free bet cannot be redeemed for cash at any time and must be used to place other sports bets. Once you have placed your free bet, any winnings you have made from your free bet will automatically be transferred to your account balance. You will not be entitled to any return of your free bet stake. For example, if you use a €10 free bet at odds of 5.0, you will be entitled to winnings of €40 (€50 less the €10 free bet).
17. If your free bet is voided, you will not be entitled to any refund and no additional free bets will be awarded to you.
18. If you do not use your free bet within 3 days of receiving it, your free bet will automatically expire and be deleted from your account and you will no longer be able to use your free bet.
19. You cannot use your free bet as a qualifying bet for any other promotions.
20. Your free bet cannot be cashed out before your selection has ended. This means that you will not have the option to settle all or part of your free bet at the cash out value displayed on the website before your bet selection has completed.
21. You will be able to withdraw your real cash balance at any time without it affecting your free bet.
22. The following payment methods are not accepted when making your qualifying bet: Neteller, Skrill, Paysafecard or any prepaid cards.
23. If you are unable to place sports bets on your account (other than due to a breach of these promotional terms or restrictions placed by us), you will still be entitled to use your free bet as part of this promotion by contacting our Solutions Team.
24. The maximum real cash benefit that you could receive as winnings from any free bet will be the maximum daily winnings limits as set out in the sports Betting Rules.
25. All MoPlay promotions are limited to one per person, family, email address, household address, telephone number, electronic device (e.g. mobile or tablet), same payment account number (e.g. debit or credit card), linked NETeller or Skrill accounts, application download or shared computer (e.g. public library or workplace). If you are unsure if this applies to you, you can contact our Solutions Team.
26. In order to ensure our customers can participate fairly in all our promotions, we need to reserve the right to exclude you from participating in this promotion.
27. You may not participate in any promotion (and you will not be entitled to receive any free bet) if you have previously been excluded or restricted by MoPlay from participating in promotions or any sports and or gaming or wagering on our website or app.
28. If we reasonably believe that you have breached any of these promotional terms and conditions, including abusing this promotion, we may, at our sole discretion, exclude you from participating in the promotion and remove any bonus funds or cash credited (including any winnings made from free bets) as a result of this promotion from your account. Please note that any original deposit and cash bet made as part of the promotion will be honoured and deemed effectively placed even if the promotion funds are removed from your account.
29. The following are examples of the types of behaviour which we consider to be a breach of these promotional terms and conditions:
a) using multiple accounts or colluding with other individuals to try to obtain more free bets than the maximum permitted per customer;
b) attempting to hide your country of residence to get around country restrictions on a promotion; or
c) attempting to conceal your age to place bets if you are under 18.
30. We reserve the right to void, suspend, cancel or amend the promotion at any time where it becomes necessary to do so, including for any legal or regulatory reasons.
31. These terms and conditions shall be governed by Gibraltar law and the parties submit to the exclusive jurisdiction of the courts of Gibraltar.
Important things to note1. Best Odds Guaranteed applies to win and each way singles and multiples on qualifying races.
2. Best Odds Guaranteed applies to all singles and multiples placed on UK and Irish horse racing after 9 am UK time.
3. Best Odds Guaranteed does not apply to:
a) Bets Placed on International Racing
b) Bets Placed on Ante Post Racing